Customer Service – Skura Style

FREE SHIPPING on orders over $50 |20% Off with Code TWENTY First Time Customers Only

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Customer Service

Orders

What if my order does not arrive? +

You can check your current shipment through your tracking number which can be found on your 'Account' page. If this does not provide the information you are looking for, you can send us a message on the 'Contact Us' form.

What do I do if I'm having trouble with my tracking number? +

Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, feel free to reach out to us at info@skurastyle.com. We will be sure to send you the inside info!

Can I purchase just one color of sponge per package? +

Not yet, but check back with us as we are working to add that feature.

How do I order Skura sponges for commercial use? +

Skura sponges are ideal for the work environment. Please email us at info@skurastyle.com and let us know what your office requirements are.

I am a retailer. How do I go about carrying Skura Style products? +

Contact us at info@skurastyle.com.

Subscriptions

How does the Skura Style sponge subscription work? +

There are no contracts or long-term commitments.

There are two plans:
Live to Scrub: One four-pack sent every month for those who want to replace their sponge weekly.

Love to Scrub: One four-pack every other month for those who want to replace every two weeks.


You will be billed every four weeks for the Live to Scrub monthly plan and every eight weeks for the Love to Scrub every other month plan.
If you are giving a one year gift subscription, you will be billed in full as a one-time charge.

How do I determine which plan is better for me? +

The 'What Kind of Scrubber Are You?' quiz on our website can help identify which plan is best for you. Most people should change their sponge weekly, but it depends on your frequency of use.

Can I skip a shipment? +

Yes! Log into your account at skurastyle.com.
Choose 'Manage Subscriptions' under Account Details.
Select the light blue “Skip” button.

Can I pause my subscription? +

If you know the date when you would like to begin receiving sponges once again, you can reschedule your next order. From 'Manage Subscriptions' under Account Details, select the light blue 'Reschedule' button and enter the date for your next shipment. Note that you can also choose to delay your shipment for one or two weeks.

You can also send one order of your subscription to a fellow clean freak. From “Manage Subscriptions”, choose “Gift this order” and enter the gift recipient’s address. This is a one-time shipment from your subscription, and it will resume normally after this shipment is complete.

How do I cancel my subscription? +

Log into your account at skurastyle.com.
Choose 'Manage Subscriptions' under Account Details.
Select 'Manage this subscription”' scroll to the bottom, and click to cancel.

If I am a sponge subscriber, can I purchase an additional four-pack of packages? +

Yes. Please contact us on the Contact Us form or email us directly at info@skurastyle.com.

How do I change my address? +

Log into your account at skurastyle.com. Choose 'Manage Subscriptions' under Account Details. Select 'Edit address', make the changes, and save.

How do I reactivate my subscription? +

Log into your account at skurastyle.com. Choose 'Manage Subscriptions' under Account Details. Select 'Inactive' from your list of subscriptions, and then 'Reactivate'.

If you would like to receive your sponges right away, select 'send now' to get your sponges asap.

Can I change the frequency of my orders? +

Yes. If you have a Love to Scrub subscription (sponges shipped every other month) and would like your sponges shipped every month instead, you can swap your subscription. First log into your account at skurastyle.com. Choose 'Manage Subscriptions' under Account Details. Scroll down and select 'Swap this for a different product'.If you have a Live to Scrub subscription (sponges shipped monthly) and you would like your sponges shipped every other month instead, you can also choose to 'Swap for a different product' for less frequent deliveries.

Can I add a product to my next subscription order? +

If you’d like to receive an extra package of sponges, log into your account at skurastyle.com. Select 'Manage Subscriptions' under Account Details. Choose the new quantity of sponges you’d like to receive. You can always adjust this quantity for future orders.

If you would like to add any other products to your order, contact us at info@skurastyle.com.

Account Management

How do I change the email address on my account? +

To change your email address, reach out to us at info@skurastyle.com.

What if I can't log in or have forgotten my password? +

Just click the ‘forgot password’ link on the login page and you will be directed on how to reset your password.

Payments

What if my credit card is declined? +

If your credit card is declined for your subscription, we will notify you via email. You can update your credit card on your Account page to keep your sponges coming.

How do I change or update my credit card? +

Log into your account at skurastyle.com. Choose 'Manage Subscriptions' under Account Details. Select 'Edit payment method'. Click on 'Send edit payment link'. You’ll receive an email quickly! Just follow the prompts to successfully update your payment information from there.

What types of payment do you accept? +

MasterCard, Visa, American Express and Discover credit cards are accepted. We also accept PayPal and Apple Pay.

Product Information

What are the materials in a Skura Style sponge? +

Skura Style sponges are a combination of a foam base that is highly absorbent with excellent wipe-dry performance, a premium non-abrasive coating for scouring, and an antimicrobial agent in the foam and scouring coating that inhibits the growth of odor-causing bacteria, mold and mildew.

What does the antimicrobial agent do? +

The antimicrobial agent that is built into sponge and scrubber during manufacturing provides product protection against the growth of odor-causing bacteria, mold, and mildew. Skura Style sponges and VERY™ SKRUBBY scouring pads do not protect users or others from food-borne or disease-causing bacteria.

How often should I change my Skura Style sponge? +

Skura sponges are designed with a Fade-to-Change® technology that tells you when it’s time to replace your sponge. Depending on the frequency of use, the printed Skura Style monogram will begin to fade as an indicator that it’s time to replace your sponge. Replacement is recommended every one to two weeks.

How quickly should I expect the monogram to fade? +

The monogram fades with use. It depends on the number of times you use your sponge. Most households will experience a Fade-to-Change® indication at about one to two weeks. However, scouring coarse items and crusty baked foods can accelerate the fade. The Fade-to-Change® technology was determined based on recommendations by leading microbiologists to replace sponges weekly.

Can I use the Skura sponge or VERY™ SKRUBBY scouring pad with any type of cleaning product? +

Yes, but some cleaning products with high acidity levels can cause disintegration of the foam and separation of the layers. Dishwashing soap with high levels of surfactants can impact the efficacy of the antimicrobial agent resulting in odor. Keep in mind some products, such as those that contain bleach, may cause the sponge to discolor.

Are Skura Style sponges and VERY™ SKRUBBY scouring pads safe to use on any surface? +

Skura Style sponges are safe on a wide range of kitchen surfaces, including ceramic plates, glassware, porcelain and stainless-steel sinks, laminate and chrome. They will not scratch pans, pots and utensils with non-stick coated surfaces. We recommend you test on an
inconspicuous area first.

Can I use my Skura sponge or VERY™ SKRUBBY scouring pad in my aquarium? +

No. They are not for aquarium use.

How do I clean or sanitize my Skura sponge and VERY™ SKRUBBY scouring pad? +

We recommend rinsing and squeezing dry after each use to help them stay fresh. They can be cleaned in the dishwasher. Microwaving is not recommended. Remember that the Fade-to-Change® technology on the Skura sponge is an indicator that it is time to replace your sponge and practice good sponge hygiene.

Can I wash the WIPE™ ENVY microfiber cloths? +

Wash in your machine or by hand. Tumble dry on low setting.

How do I wash TOWEL TA-DA!™? +

Machine wash cold with like colors. Do not bleach.

Can Skura Style products be recycled? +

Yes. Retired Skura Style sponges, Very Skrubby scouring pads, and Wipe Envy microfiber cloths, along with their packaging, can be given a new and purposeful second life with TerraCycle. When you do your part by sending your used Skura sponges and scouring pads to Terracyle, they will be processed into a material mixture that can be used for a variety of new product applications, from playground equipment to outdoor furniture. To participate go to Terracycle website to register. Program is only available in the USA.

Company Info

What does Skura mean? +

The word skura is Swedish for 'scour' or 'scrub'. The Skura Style brand is inspired by Scandinavian design sensibility which embraces the idea of clean, modern, and happy.

Is Eva Mendes an owner? How is she involved with Skura Style? +

Yes, Eva is a co-owner and is actively involved in all aspects of the company including being a brand ambassador, developing new product and creative direction in the US and internationally.

Shipping and Returns

What is your return policy? +

Subscription Plans: First shipments are eligible for a full refund and no return is required. Request for refund can be made through info@skurastyle.com. Second shipments and beyond are not eligible for a refund. You can, however, cancel or pause future orders on your Account page after your first shipment. Notification must be received 72 hours prior to your next shipment for cancellation or pausing. Gift subscriptions are not refundable.

Non-Subscribers: Unopened/unused four-packs of sponges, Very Skrubby, Wipe Envy, Towel Ta-Da! are all eligible for a refund within 30 days of receiving your item(s). Returned items will be inspected to ensure that they are unused, and in saleable condition. Customer should package unwanted items with name, address, phone and reason for returning to Skura Style, 200 Forsyth Hall Drive, Suite E, Charlotte, NC 28273. (Skura Style is not responsible for return shipping cost.) For any assistance, reach out to us at info@skurastyle.com.

Do you charge for shipping? +

Orders over $50.00 ship free. For orders under $50, a flat shipping rate of $5.25 is applied. Sponge subscription orders, when not combined with another purchase to total $50.00 are charged a nominal $2.75. Recurring subscription shipments are charged $2.75.

Where do you ship? +

We ship to addresses in all 50 states in the US. We do not ship to Puerto Rico, Guam, the US Virgin Islands, Saipan and other international addresses yet. We can accommodate some special orders. Please inquire on the Contact Us form.

Can I indicate different shipping methods? +

Expedited delivery is not available.

Additional Info

How much are Skura Style sponges? +

Subscription plan shipments are $12.00 per four pack. Never Dirty Dozen Stock-up package of 12 sponges is $36.00. Clean Sixteen Stock-up package of 16 sponges is $48.00.

Can I give Skura products as a gift? +

Yes. Skura sponges are an ideal gift! Sponges can be given as a one year subscription or as a single stock-up purchase. Just indicate 'Gift' when you make your selection. Sponge subscription gifts will be charged in full for the plan you selected. You can provide a message during the checkout process that will be included with your gift.

Do you have Gift Cards or Gift Certificates? +

Yes, we offer the Scrubs & Hugs eGift Card which is delivered via email. There is no expiration date on a Scrubs & Hugs eGift Card.They can be used any time. Scrubs & Hugs eGift Cards are not refundable. Any unused balance from a purchase can be applied to a future purchase on skurastyle.com. Please contact info@skurastyle.com if you have any questions about the balance or usage of your Scrubs & Hugs eGift Card.

How do promo codes work? How do I use a promo code? +

Enter the code at checkout. Only one promo code per transaction. Codes cannot be combined. We reserve the right to decline an offer in event of offer abuse. Promo codes are not applicable toward already discounted products.

How will you use my personal information? +

Your personal privacy is important to us. Read our Privacy Policy for details.

Where can I leave a review of Skura products? +

We love hearing from customers. Leave us a review.

Can I unsubscribe to emails? +

All promotional emails that Skura Style sent to you include a link to unsubscribe from future emails.

Contact us

Email: info@skurastyle.com